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Call Them, Maybe?

I am privileged to author a recurrent Q&A column in the Massachusetts Lawyers Journal (in addition to our anonymous online Q&A system).  People seem particularly interested in this month’s column, relating to the problem, seen all too often and unfortunately most likely to contribute to BBO complaints, of unreturned calls and insufficient communication to clients.
Here is a link to that column as it appears in the Journal.

Jeff Fortgang, PhD

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