May 21, 2021 1:00 pm
Hosted by the Institute for Well-Being in Law
Description: Mistakes are a common cause of malpractice claims and often are a culmination of many factors. If lawyers and other team members are afraid to ask questions or disclose errors because of unreasonable expectations, small problems can snowball into very big ones. A key ingredient to improving team culture is “psychological safety,” which involves creating an environment where all personnel are comfortable speaking up, even under adverse circumstances. This is a well-studied concept that is linked not only to speaking up about mistakes or areas of weakness but also to well-being, engagement, and the experience of inclusion.
Learn more about the importance of psychological safety in law firms in this excerpt from Anne Brafford’s ABA-published book Positive Professionals: Creating High-Performing Profitable Firms Through the Science of Engagement